Refund&Return Policy

Thank you for choosing our products and services. We are committed to providing high-quality products and a satisfactory shopping experience for every customer. This Refund & Return Policy outlines the terms and conditions under which you may return products purchased from our website and request a refund, ensuring transparency and fairness for both parties. By placing an order on our website, you agree to comply with the provisions set forth below. This policy is governed by the Law of Hong Kong, and any disputes arising from or in connection with this policy shall be resolved in accordance with the Law of Hong Kong.

First and foremost, we clarify the scope of eligible returns and refunds. You may request a return and refund within 30 calendar days from the date of receipt of your order, provided that the products meet the following conditions: the products are unused, unopened, and in their original packaging with all tags, labels, and accessories intact; the products have no signs of damage, wear, or tampering caused by improper use, storage, or handling; and you can provide a valid order number, proof of purchase (such as an order confirmation email), and clear photos/videos showing the condition of the products if necessary. Please note that certain products are non-returnable and non-refundable, including customized products (made according to your specific requirements), perishable goods, personal care products (for hygiene reasons), and products marked as "final sale" or "non-returnable" on the product page. These products will be clearly indicated at the time of purchase, and we recommend you carefully check the product description before placing your order.

To initiate a return and refund request, please follow the standard process below to ensure the smooth handling of your request. Step 1: Contact our customer service team within the 30-day return period via the email or online contact form provided on our website. Please include your order number, product name, quantity, reason for return (e.g., product defect, wrong item received, unsatisfactory quality), and attach relevant photos/videos if required. Step 2: Our customer service team will review your request within 2-3 working days. If your request is approved, we will send you a Return Authorization (RA) number and detailed return instructions, including the return address (which may be our warehouse in Hong Kong or another designated location) and packaging requirements. Step 3: Package the products securely in their original packaging (or equivalent protective packaging) and clearly mark the RA number on the outer package. Please note that you are responsible for the return shipping costs unless the return is due to our error (e.g., sending the wrong product, product defect, or damaged during shipping). We recommend using a trackable shipping service to ensure the safe delivery of the returned products, as we will not be liable for any lost or damaged packages during the return process.

Once we receive your returned products, our warehouse team will inspect the products within 3-5 working days to verify whether they meet the return conditions. If the inspection is passed (i.e., the products are in the original condition as required), we will process your refund within 5-7 working days. The refund will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, bank transfer). Please note that the processing time for the refund to appear in your account may vary depending on your payment provider, usually taking 3-10 working days. If the returned products do not meet the return conditions (e.g., used, damaged, missing accessories, or not in original packaging), we will notify you via email and have the right to reject your refund request. You may choose to have the products returned to you at your own expense or abandon the products, and we will not be responsible for any related costs or losses.

In addition, we have specific provisions for special cases to ensure fairness. If you receive a damaged, defective, or wrong product (different from the one you ordered), please contact our customer service team within 7 calendar days of receipt, provide clear photos/videos of the issue, and we will arrange for a free return and either send you a replacement product (if available) or issue a full refund, including the original shipping costs. For products with quality issues that are discovered after use (within the warranty period), please contact us with detailed information and proof, and we will assess the issue and provide a reasonable solution, such as a partial refund, repair, or replacement, depending on the severity of the issue.

Please note that all return and refund requests must comply with the terms of this policy. We reserve the right to modify or update this Refund & Return Policy at any time, and the updated version will be posted on our website. Your continued use of our website and services after the update constitutes your acceptance of the revised policy. If you have any questions or need further assistance regarding returns and refunds, please do not hesitate to contact our customer service team, and we will respond to you as soon as possible.